Privacy Policy

Last updated: January 2025

1. Introduction

AccountAX Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.

We are registered in England and Wales and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of personal information:

  • Name and contact details (email address, phone number)
  • Business information (company name, business type, turnover)
  • Financial information necessary to provide our accounting services
  • Communication records between you and our team
  • Website usage data (via cookies and analytics)

3. How We Use Your Information

We use your personal information to:

  • Provide accounting and bookkeeping services
  • Communicate with you about our services
  • Process payments and manage your account
  • Comply with legal and regulatory requirements
  • Improve our website and services
  • Send you marketing communications (with your consent)

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contract: To perform our contractual obligations to you
  • Legal obligation: To comply with accounting and tax regulations
  • Legitimate interests: To operate and improve our business
  • Consent: For marketing communications

5. Data Sharing

We do not sell your personal information. We may share your data with:

  • HMRC and other regulatory bodies (as required by law)
  • Third-party software providers (e.g., Xero, QuickBooks) necessary for our services
  • Professional advisers acting on your behalf

All third parties are required to protect your data and use it only for the purposes we specify.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal requirements. Financial records are typically retained for 7 years in accordance with HMRC requirements.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, please contact us at privacy@accountax.co.uk.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

9. Cookies

Our website uses cookies to improve your experience. For more information, please see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

AccountAX Ltd
Email: privacy@accountax.co.uk

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been breached.